My Medical Gateway Blog

My Medical Gateway’s legal framework is built on two aligned documents: the Customer Terms of Use and the Healthcare Provider Terms & Conditions. Governed by English law for platform access and consumer protection, and the national law of the EUY based healthcare provider for clinical care, this structure offers fairness, clarity and protection for both patients and hospital partners – ensuring trust, consistency and commercial viability across borders.

My Medical Gateway (MMG) connects UK self-pay patients with high-quality private hospital care in the European Union. From a legal and contractual standpoint, this relationship is underpinned by two carefully harmonised instruments: the Customer Terms of Use (governing Platform Users, or “PUs”) and the Healthcare Provider Terms & Conditions (governing Accredited Healthcare Providers, or “AHPs”).

These two documents form the backbone of MMG’s operating framework and are deliberately structured to reflect and reinforce one another – providing clear rights and responsibilities to both parties, all under a consistent legal structure. For legal professionals advising hospital groups, this alignment is not only reassuring but commercially advantageous.

English Law Governs the Platform – Not the Clinical Services

The first foundational point is jurisdiction. The MMG platform itself, and all pre-contractual interactions between Platform Users and Healthcare Providers via MMG, are governed by English Law. This includes:

• Customer data handling and privacy
• Use of the website and platform
• The Initial Payment process (including the 14-day “Cooling Off” period)
• Platform-mediated communications
• Booking facilitation and ATS/commission structures

This common legal denominator (English law) ensures a uniform and enforceable structure for all parties, regardless of which EU country a hospital operates in. Importantly, this clarity is a major reason UK users feel confident to engage with EU hospitals via MMG.

Once a PU confirms their diagnosis and enters into a direct Healthcare Contract with an AHP, the governance of that clinical relationship is the law of the AHP’s home country which now governs all aspects of the delivery of care. This respects national medical regulations and avoids any cross-border legal overreach. MMG never provides healthcare itself and does not interfere in the clinical practice of hospitals.

Two Legal Documents, One Harmonised Framework

The Customer Terms of Use and the Healthcare Provider Terms & Conditions are not standalone contracts – they are two sides of the same legal coin. Each reflects the rights and obligations of the other, creating mutual protections and consistent expectations.

Key Mirror Provisions Include:

• Definition of the Treatment Package: Both sides agree on what is – and is not – included, from pre-operative checks and airport transfers to post-op remote consultations.
• Initial Payment Structure: Clearly split into a 5% ATS fee (retained by MMG) and a 5% deposit (retained by the AHP). This is explained identically in both documents.
• “Cooling Off” Period: Users are protected under UK consumer law with a 14-day cancellation window. AHPs are aware of and agree to honour this.
• Liability Limitations: MMG disclaims responsibility for clinical outcomes, while setting clear boundaries for what happens in case of cancellations or delays.
• Data Sharing and Privacy: AHPs are informed of the data they will receive (and must protect), while PUs are made fully aware of how their data will be shared and for what purpose.

This alignment reduces ambiguity and avoids contradictory expectations that often plague international partnerships. It also provides a strong legal foundation for enforceable contracts, which is essential for institutional compliance and insurer due diligence.

Fairness for Platform Users

Platform Users, who are typically UK citizens or residents, benefit from:

• Full visibility of treatment prices, with no hidden extras (total treatment price always shown upfront)
• Legal transparency (platform use governed by English law) including 14-day cooling-off period after initial booking and a “no quibble” refund policy if treatment cannot go ahead.
• Data privacy (strict GDPR compliance and transparent sharing practices)
• Clinical certainty (hospital engagement only starts after clinical acceptance of diagnostic data)
• Trust in structure (MMG never touches their money—payments are processed securely through Adyen, the global payment services provider)
• The option to buy medical travel insurance for extra protection

This builds user confidence in the MMG ecosystem, increasing conversion rates and overall patient satisfaction – both of which are essential to AHPs’ commercial success.

Fairness for Accredited Healthcare Providers

For hospitals, MMG’s structure levels the playing field:

• Equal terms for all providers: from large university hospitals to specialist private clinics, all AHPs operate under the same contractual and marketing rules.
• Clear allocation of risk: clinical responsibility lies with the AHP; MMG handles the platform, marketing and onboarding.
• No patient ambiguity: legal documents make clear that once a PU enters a Healthcare Contract, they become the patient of the hospital – not MMG.
• Professional standards upheld: Only hospitals meeting rigorous entry criteria (including insurance, licensing, and proximity to emergency care) are accepted onto the platform.
• Market access under rule of law: English law gives providers a commercially predictable framework to access a high-value UK patient base.

In short, MMG’s legal infrastructure respects the sovereignty and autonomy of each hospital, while providing a transparent, pre-defined route to market – with no hidden clauses or unequal treatment.

Legal Integrity Drives Marketability

This legal architecture is not merely administrative – it is central to MMG’s market value proposition. We promote MMG as a platform built on:

• Transparency
• Legal protection
• Predictable processes
• Clear pricing
• Medical excellence

All of this would be impossible without the structured alignment between the Customer Terms of Use and the AHP Terms & Conditions.

Some Thoughts for Legal Teams

Legal professionals advising hospital groups can be assured that MMG:

• Uses English law for cross-border consistency
• Respects national law for clinical governance
• Aligns both user and provider expectations via twin legal documents
• Maintains equal standards and obligations for all AHPs
• Provides a secure, legally robust route to serve a growing UK patient base

This structure is not just fair – it is strategic. It enables healthcare providers to engage confidently with international patients, knowing that the contractual playing field is level, consistent and defensible. 

For these reasons, MMG’s Terms & Conditions are not negotiable: they form the legal backbone of a neutral, rules-based platform that treats all Accredited Healthcare Providers equally – regardless of size, location or commercial leverage. Allowing individual negotiations would result in a fragmented system with inconsistent obligations that would undermine trust, legal clarity and the level playing field that is essential for the platform’s integrity and marketability.

With respect to MMG’s exclusivity terms, these are designed to ensure fairness and commercial balance.  MMG does not charge any upfront fees, subscriptions or listing costs to Accredited Healthcare Providers. This means that the platform assumes all the financial and operational risk in marketing and onboarding – not just for the UK market but for the development of all markets. In return, MMG asks for limited terms of exclusivity on platform-generated bookings. This structure ensures that all providers benefit equally without financial barriers to entry, while MMG can invest confidently in patient acquisition and brand development for all participants.

For more legal documentation or to request a meeting to discuss the Healthcare Provider Terms & Conditions, please contact: info@mymedicalgateway.com.