My Medical Gateway Blog

Discover Call Care Health, My Medical Gateway’s (MMG) trusted Manchester-based medical call centre, expertly bridging local care and global healthcare coordination. Led by Gemma Harding, this Northwest partner delivers 24/7 patient support tailored for GP clinics, private doctors, and medical centres, ensuring seamless communication for patients navigating EU treatments or diagnostics. Born from MMG’s hometown roots – where our Sky Media campaign first launched – Call Care combines Manchester’s community-driven ethos with world-class service, offering familiar voices, rapid issue resolution, and GDPR-compliant coordination with MMG’s EU hospital network. 

At My Medical Gateway (MMG), we believe that an exceptional introduction to a healthcare treatment starts with clear and friendly communication. 

For patients navigating medical journeys – whether booking EU treatments or coordinating diagnostics – having reliable support is vital. That’s why we partner with Call Care Health (callcare247.com), our chosen Manchester-based call centre specialising in the medical sector. 

Here’s why Call Care Health – led by its amazing Gemma Harding – is the ideal choice for MMG, our partner clinics, and patients in the Manchester and Liverpool area who deserve an effortless and local-led service.  

Tailored Expertise for the Medical Sector

Call Care isn’t just a call centre – it’s a dedicated communication hub designed for GP clinics, private doctors, and medical centres. Gemma’s team understands the nuances of healthcare, from handling sensitive patient inquiries to managing appointment bookings and follow-ups. For MMG Platform Users, this means:  

• 24/7 support, ensuring no delay to care.
• Accurate medical triage, with agents trained to recognise different needs.
• Seamless coordination between MMG and its EU hospital network.  

Whether a patient needs help understanding pre-treatment diagnostics or a clinic requires assistance managing appointment volumes, Call Care Health’s expertise ensures every interaction is professional, precise and friendly.

Manchester Roots, Global Standards

MMG launched its first major TV advertising campaign on Sky Media right here in Manchester and Liverpool. We wanted a local partner that shared our commitment to local communities and took a straightforward approach to explaining MMG’s services while delivering a truly world-class service. Call Care Health, headquartered in Manchester, aligns perfectly with this vision. Their local presence means:  

• Familiar trusted voices: MMG Platform Users in the Northwest feel at home speaking to agents who understand regional needs.  
• Quick issue resolution: Time zone alignment and local knowledge streamline communication.  
• Community-driven ethos: A team of lovely people totally invested in supporting Greater Manchester’s healthcare ecosystem.  

This hometown connection reinforces trust – a cornerstone of MMG’s patient relationships. So if you need help, just pick up the phone by calling 0161 9600 700 to speak to Gemma and her team, and they will see you right!